I’m having trouble installing the security profile. What should I do?
Here are some solutions to problems that other users have encountered:
1. Make sure Safari is enabled. The security profile can only be installed through Safari due to Apple’s restrictions.
2. If enrolling through the website, the enrollment link has to be visited in Safari on the device you’d like to monitor
3. Check if another security profile is installed (only one may be installed per device). Tap on the “Settings” app, go to “General” then “Profiles” If there is an entry under “Configuration Profiles” it will have to be removed in order to use AppCertain’s service.
How do I monitor more than one device?
You can purchase additional devices as in app purchases for a one-time cost of $4.99.
How much is the app monitoring service?
Free! No, really. Our app monitoring service is free to monitor one device. We are working on premium services that will allow for greater control and insight into your family’s iPhones, iPads, and iPods.
How does the app monitoring service work?
Install AppCertain’s AppMonitor app, register an account, and follow the instructions to install what’s called a “security profile” on the device. This security profile uses “mobile device management” resources to check which apps are installed on the device. When we detect a new app has been installed, within 24 hours we’ll analyze it and generate a report that we email to you.
Why do you need to access all my information and can you wipe my device?!
How do I start monitoring which apps are installed on my family’s devices?
It’s really easy; on the device you’d like to monitor, install AppCertain’s AppMonitor app, register an account, and follow the instructions to install what’s called a “security profile” on the device. After that you can remove the AppMonitor app if you’d like. As long as the security profile remains on the device, we’ll continue to send you notifications about any new app installs.
I installed the security profile, but I don’t want it any more. How do I remove it?
We’re sorry to see you go, but we’re happy to let you know that removing the security profile is just as easy as installing it. Open the Settings app, go to General->Profiles. You should see an entry under “Configuration Profiles.” Tap that, then the button that says “Remove.” Confirm you do want to remove the profile and you’re done! If you’re worried that your child will remove the profile, hold tight. We are currently working on an updated version that will only be able to be removed by you.
How can I have more control of my family’s devices?
Before AppCertain there were only two options for parental controls on iPads, iPhones, and iPod Touches. U se Apple’s built in restrictions by opening the Settings app and going to General->Restrictions. When you enable restrictions make sure you pick a passcode that you will not forget, because there is no way to recover this passcode and you will have to wipe the device if you forget it. If you wish to have more control you must jail break your device and then you can install spyware on it. AppCertain is currently developing solutions that fit between these two extremes, and our first service allows you to monitor which apps are installed on the device. We accomplish this without the need to install an app or requiring that you jail break your device.
Do you have an app in the Apple App Store?
Yes! Download it here.