How much is the app monitoring service?
Free! No really, our app monitoring service is free and we expect to keep it that way. We are working on premium services that will allow for greater control and insight into your family’s iPhones, iPads, and iPods.
How does the app monitoring service work?
Install AppCertain’s AppMonitor app, register an account, and follow the instructions to install what’s called a “security profile” on the device. This security profile uses “mobile device management” resources to check which apps are installed on the device. When we detect a new app has been installed, within 24 hours we’ll analyze it and generate a report that we email to you.
Why do you need to access all my information and can you wipe my device?!
We don’t and we can’t! While security profiles can be created to access more information on the device and affect the behavior, our security profile only has access to the list of applications installed on the device and the unique ID of the device so we can make sure it’s your device. You can verify this by opening the Settings App, go to General->Profiles->AppCertain Enrollment…->More Details->Mobile Device Management and verify that the “Rights” section only contains ”List installed applications.” Check out our privacy policy for more details.
How do I start monitoring which apps are installed on my family’s devices?
It’s really easy; on the device you’d like to monitor, install AppCertain’s AppMonitor app, register an account, and follow the instructions to install what’s called a “security profile” on the device. After that you can remove the AppMonitor app if you’d like. As long as the security profile remains on the device, we’ll continue to send you notifications about any new app installs.
I installed the security profile, but I don’t want it any more. How do I remove it?
We’re sorry to see you go, but we’re happy to let you know that removing the security profile is just as easy as installing it. Open the Settings app, go to General->Profiles. You should see an entry under “Configuration Profiles.” Tap that, then the button that says “Remove.” Confirm you do want to remove the profile and you’re done! If you’re worried that your child will remove the profile, hold tight. We are currently working on an updated version that will only be able to be removed by you.
I installed the app, but when I try to login or update my information I get this weird error. What’s going on?
First, thanks for trying our app! Sorry about the cryptic error messages, we’re working on making them clear. Most likely, the username or password when trying to login was incorrect.
How can I have more control of my family’s devices?
Before AppCertain there were only two options for parental controls on iPads, iPhones, and iPod Touches. U se Apple’s built in restrictions by opening the Settings app and going to General->Restrictions. When you enable restrictions make sure you pick a passcode that you will not forget, because there is no way to recover this passcode and you will have to wipe the device if you forget it. If you wish to have more control you must jail break your device and then you can install spyware on it. AppCertain is currently developing solutions that fit between these two extremes, and our first service allows you to monitor which apps are installed on the device. We accomplish this without the need to install an app or requiring that you jail break your device.
Do you have an app in the Apple App Store?
Yes! Download it here.
Who is Birchmere Ventures?
AppCertain is a studio company at Birchmere Labs and Birchmere Ventures is our parent company.
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